/* Connsol dialer - design system.  Developed by Friendly Infotech & Group Takey. */
:root{--bg:#f8f7fa;--card:#fff;--card2:#f3f2f7;--fg:#000;--mut:#4b4b5a;--line:#e3e1ee;--pri:#7367f0;--pri2:#5e50ee;--ok:#28c76f;--warn:#ff9f43;--bad:#ea5455;--info:#00cfe8;--sh:0 4px 18px rgba(34,41,47,.08);--r:10px}
:root[data-t=dark]{--bg:#161d31;--card:#283046;--card2:#343d55;--fg:#fff;--mut:#c4c7d6;--line:#3b4253;--sh:0 4px 18px rgba(0,0,0,.35)}
*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;background:var(--bg);color:var(--fg);font:13px/1.45 'Segoe UI',system-ui,Arial,sans-serif;-webkit-font-smoothing:antialiased}
h1,h2,h3{margin:0}
a{color:var(--pri)}
button,input,select,textarea{font:inherit;color:var(--fg)}
input,select,textarea{width:100%;padding:7px 9px;border:1px solid var(--line);border-radius:7px;background:transparent;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--pri);box-shadow:0 0 0 2px rgba(115,103,240,.2)}
select option{color:#000;background:#fff}
input[type=checkbox]{width:auto;accent-color:var(--pri)}
label{display:block;font-size:11px;color:var(--mut);margin-bottom:3px}
.btn{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;border:0;border-radius:7px;padding:7px 14px;cursor:pointer;font-weight:600;font-size:12.5px;text-decoration:none;white-space:nowrap}
.btn:hover{background:var(--pri2)}.btn:disabled{opacity:.5;cursor:default}
.btn.o{background:transparent;color:var(--fg);border:1px solid var(--line)}.btn.o:hover{border-color:var(--pri);color:var(--pri)}
.btn.bad{background:var(--bad)}.btn.ok{background:var(--ok)}.btn.s{padding:4px 9px;font-size:11.5px}
.ic{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none}

/* shell */
.app{display:flex;min-height:100vh}
.side{width:236px;background:var(--card);border-right:1px solid var(--line);display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0;z-index:30;transition:transform .2s}
.side .brand{padding:16px 18px 10px}.side .brand img{height:30px;display:block}
.side nav{padding:8px 10px;overflow:auto;flex:1}
.side .grp{font-size:10px;text-transform:uppercase;letter-spacing:.8px;color:var(--mut);padding:12px 10px 4px}
.side a.nl{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:var(--fg);text-decoration:none;margin-bottom:2px;font-weight:500}
.side a.nl:hover{background:var(--card2)}
.side a.nl.on{background:linear-gradient(118deg,var(--pri),#9e95f5);color:#fff;box-shadow:0 0 10px rgba(115,103,240,.5)}
.side .foot{padding:10px 14px;border-top:1px solid var(--line);font-size:11px;color:var(--mut)}
.main{margin-left:236px;flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:10px;padding:10px 20px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20}
.top h1{font-size:15px;flex:1}
.top .me{display:flex;align-items:center;gap:8px;font-size:12px}
.av{width:28px;height:28px;border-radius:50%;background:var(--pri);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12px}
.burger{display:none}
.page{padding:18px 20px 40px;max-width:1500px;width:100%}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh);padding:14px;margin-bottom:14px}
.card h2{font-size:13px;margin-bottom:10px}
.head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:12px}.head h2{font-size:15px;margin:0;flex:1}

/* tables */
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse}
th,td{padding:8px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}
th{font-size:10.5px;text-transform:uppercase;letter-spacing:.4px;color:var(--mut);white-space:nowrap;background:var(--card2)}
tbody tr:hover{background:rgba(115,103,240,.06)}
td.n,th.n{text-align:right}
.badge{display:inline-block;padding:2px 9px;border-radius:99px;font-size:11px;font-weight:600;color:#fff;background:var(--mut)}
.badge.Active,.badge.ok{background:var(--ok)}.badge.Stopped,.badge.bad{background:var(--bad)}.badge.Inactive,.badge.warn{background:var(--warn)}.badge.info{background:var(--info)}.badge.pri{background:var(--pri)}
.prog{display:flex;align-items:center;gap:6px;min-width:90px}
.prog .bar{flex:0 0 64px;height:6px;border-radius:99px;background:rgba(115,103,240,.18);overflow:hidden}
.prog .bar i{display:block;height:100%;background:linear-gradient(90deg,var(--pri),var(--ok));border-radius:99px;min-width:2px}
.prog.big .bar{flex:0 0 110px;height:8px}
.mut{color:var(--mut)}.sm{font-size:11px}
.bar-actions{display:flex;gap:6px;flex-wrap:wrap;align-items:center}

/* forms / grid */
.g{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:10px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.tabs{display:flex;gap:6px;flex-wrap:wrap}
.chip{padding:4px 12px;border-radius:99px;border:1px solid var(--line);background:transparent;cursor:pointer;font-size:12px}
.chip.on{background:var(--pri);color:#fff;border-color:var(--pri)}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:14px}
.kpi{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--pri);border-radius:var(--r);padding:10px 14px;box-shadow:var(--sh)}
.kpi b{display:block;font-size:22px;line-height:1.2}.kpi small{color:var(--mut);font-size:10.5px;text-transform:uppercase;letter-spacing:.4px}

/* modal + toast */
.ov{position:fixed;inset:0;background:rgba(10,12,24,.6);z-index:100;display:flex;align-items:flex-start;justify-content:center;padding:5vh 12px;overflow:auto}
.md{background:var(--card);border-radius:12px;width:100%;max-width:640px;box-shadow:0 20px 60px rgba(0,0,0,.5);border:1px solid var(--line)}
.md.wide{max-width:860px}
.md header{display:flex;align-items:center;padding:12px 16px;border-bottom:1px solid var(--line)}.md header h3{flex:1;font-size:14px}
.md .bd{padding:16px}.md footer{padding:12px 16px;border-top:1px solid var(--line);display:flex;gap:8px;justify-content:flex-end}
.toasts{position:fixed;right:16px;bottom:16px;z-index:200;display:flex;flex-direction:column;gap:8px}
.toast{background:var(--card);border:1px solid var(--line);border-left:4px solid var(--ok);padding:10px 14px;border-radius:8px;box-shadow:var(--sh);max-width:340px}
.toast.err{border-left-color:var(--bad)}

/* login */
.login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:16px;background:radial-gradient(circle at 20% 20%,rgba(115,103,240,.25),transparent 45%),radial-gradient(circle at 80% 80%,rgba(40,199,111,.18),transparent 40%),var(--bg)}
.login .box{background:var(--card);border:1px solid var(--line);border-radius:14px;box-shadow:var(--sh);padding:28px;width:100%;max-width:380px}
.login img{height:38px;margin-bottom:14px}
.err{color:var(--bad);font-size:12px;min-height:16px}
.dz{border:2px dashed var(--line);border-radius:10px;padding:22px;text-align:center;cursor:pointer}.dz:hover{border-color:var(--pri)}

@media(max-width:900px){
  .side{transform:translateX(-100%)}.side.open{transform:none}
  .main{margin-left:0}.burger{display:inline-flex}
  .page{padding:12px 10px 40px}.top{padding:8px 10px}
  .hide-m{display:none}
}

/* IVR builder */
.ivr-canvas{display:flex;flex-direction:column;gap:14px;margin-bottom:14px}
.ivr-node{background:var(--card);border:1px solid var(--line);border-left:5px solid var(--pri);border-radius:var(--r);box-shadow:var(--sh);padding:14px}
.ivr-head{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.ivr-audio{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:10px;border-radius:8px;background:rgba(115,103,240,.1)}
.ivr-branch{display:flex;align-items:center;gap:10px;padding:8px 0;border-top:1px dashed var(--line)}
.ivr-key{flex:none;min-width:84px;text-align:center;padding:6px 10px;border-radius:99px;font-weight:700;color:#fff;background:var(--pri)}
.ivr-key.x{background:var(--mut)}
.ivr-steps{flex:1;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.ivr-arrow{color:var(--mut);font-weight:700}
.ivr-endcall{font-size:11px;color:var(--mut);font-style:italic}
.ivr-chip{display:inline-flex;align-items:center;gap:6px;border:0;border-radius:8px;padding:6px 10px;color:#fff;cursor:pointer;font-size:12px;font-weight:600}
.ivr-chip.say{background:#0ea5e9}.ivr-chip.mark{background:#7c3aed}.ivr-chip.dnc{background:#ea5455}.ivr-chip.agent{background:#16a34a}.ivr-chip.menu{background:#f59e0b}.ivr-chip.rep{background:#64748b}.ivr-chip.end{background:#334155}
.ivr-chip.warn{outline:2px solid var(--bad);outline-offset:1px}
select.ivr-add{width:auto;padding:4px 8px;font-size:12px;border-style:dashed}
.ivr-sum{white-space:pre-wrap;font:12px/1.6 Consolas,monospace;margin:0}

@media print{
  .side,.top,.no-print,.toasts{display:none!important}
  .main{margin:0!important}.page{padding:0!important;max-width:none!important}
  body{background:#fff!important;color:#000!important}
  .card,.kpi{box-shadow:none!important;break-inside:avoid}
  :root,:root[data-t=dark]{--bg:#fff;--card:#fff;--fg:#000;--mut:#444;--line:#ccc}
}

.badge{white-space:nowrap}


.ivr-chip.msg{background:#25d366}


/* ---- reports page ---- */
.rp-wrap{display:grid;grid-template-columns:220px minmax(0,1fr);gap:14px;align-items:start}
.rp-side{position:sticky;top:70px;max-height:calc(100vh - 90px);overflow:auto}
.rp-pick{padding:12px 10px;margin:0}
.rp-title{font-size:15px;font-weight:700;padding:0 8px 8px}
.rp-group{margin-bottom:10px}
.rp-gt{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.07em;color:var(--mut);padding:4px 8px}
.rp-item{display:block;width:100%;text-align:left;background:transparent;border:0;border-radius:7px;padding:6px 10px;margin:1px 0;font:inherit;font-size:12.5px;color:var(--fg);cursor:pointer}
.rp-item:hover{background:rgba(115,103,240,.12)}
.rp-item.on{background:var(--pri);color:#fff;font-weight:600}
.rp-main{min-width:0}
.rp-bar{padding:14px 16px}
.rp-bar-top{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:12px;padding-bottom:12px;border-bottom:1px solid var(--line)}
.rp-bt{font-size:16px;font-weight:700;margin-bottom:2px}
.rp-filters{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px 12px;align-items:end}
.rp-filters select,.rp-filters input{width:100%!important;min-width:0!important}
.rp-actions{display:flex;flex-wrap:wrap;gap:6px}
.rp-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-bottom:14px}
.rp-grid>.card{margin:0}
.rp-grid>.rp-wide{grid-column:1/-1}
.rp-tables{grid-template-columns:minmax(0,1fr)}
.rp-tables>.card{overflow-x:auto}
@media(max-width:1100px){.rp-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.rp-grid{grid-template-columns:minmax(0,1fr)}}
@media(max-width:900px){.rp-wrap{grid-template-columns:minmax(0,1fr)}.rp-side{position:static;max-height:none}.rp-group{display:flex;flex-wrap:wrap;align-items:center;gap:4px}.rp-gt{width:100%}.rp-item{display:inline-block;width:auto;border:1px solid var(--line);padding:5px 10px}.rp-title{display:none}}.rp-sub{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;font-size:12px;color:var(--mut);margin:2px 4px 10px}.rp-sub b{color:var(--fg)}
.rp-grid>.card:last-child:nth-child(odd){grid-column:1/-1}
.kpis.rp-kpis{grid-template-columns:repeat(var(--n,6),minmax(0,1fr))}
@media(max-width:1100px){.kpis.rp-kpis{grid-template-columns:repeat(auto-fit,minmax(130px,1fr))!important}}

/* ---- agent screen ---- */
.ag-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;border-left:5px solid var(--line)}
.ag-bar.ag-READY{border-left-color:var(--ok)}.ag-bar.ag-INCALL{border-left-color:var(--pri)}.ag-bar.ag-PAUSED,.ag-bar.ag-CONNECTING{border-left-color:var(--warn)}.ag-bar.ag-WRAP,.ag-bar.ag-DIALING{border-left-color:var(--info)}.ag-bar.ag-OFFLINE{border-left-color:var(--bad)}
.ag-state{display:flex;align-items:center;gap:12px}
.ag-dot{width:12px;height:12px;border-radius:50%;background:var(--mut)}
.ag-READY .ag-dot{background:var(--ok);box-shadow:0 0 0 0 rgba(40,199,111,.6);animation:agp 1.6s infinite}.ag-INCALL .ag-dot{background:var(--pri)}.ag-PAUSED .ag-dot,.ag-CONNECTING .ag-dot{background:var(--warn)}.ag-WRAP .ag-dot,.ag-DIALING .ag-dot{background:var(--info)}.ag-OFFLINE .ag-dot{background:var(--bad)}
@keyframes agp{70%{box-shadow:0 0 0 10px rgba(40,199,111,0)}100%{box-shadow:0 0 0 0 rgba(40,199,111,0)}}
.ag-st{font-size:16px;font-weight:700}
.ag-bar-r{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ag-wrap{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,1fr);gap:14px;align-items:start}
.ag-main>.card,.ag-side>.card{margin-bottom:14px}
.ag-stats{grid-template-columns:repeat(3,1fr)!important;margin-bottom:14px}
.ag-login{max-width:760px;margin:20px auto;text-align:center}
.ag-camps{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:10px;margin:14px 0;text-align:left}
.ag-camp{display:flex;flex-direction:column;gap:2px;padding:14px;border:2px solid var(--line);border-radius:12px;background:var(--card2);color:var(--fg);cursor:pointer;font:inherit}
.ag-camp.on{border-color:var(--pri);background:rgba(115,103,240,.12)}
.ag-go{padding:12px 34px;font-size:15px;margin-top:10px}
.ag-check{margin-top:8px}
.ag-wait{text-align:center;padding:36px 16px}
.ag-pulse{width:54px;height:54px;border-radius:50%;margin:0 auto 12px;background:rgba(40,199,111,.25);position:relative}
.ag-pulse::after{content:"";position:absolute;inset:14px;border-radius:50%;background:var(--ok)}
.ag-cust-top{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:12px}
.ag-lab{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--mut)}
.ag-name{font-size:24px;font-weight:700;line-height:1.2;margin-top:2px}
.ag-phone{font-size:16px;color:var(--mut);margin-top:2px}
.ag-clock{font-size:22px;font-weight:700;padding:6px 14px;border-radius:10px;background:rgba(115,103,240,.14);color:var(--pri)}
.ag-cust.live{border:1px solid var(--pri)}
.ag-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px}
.ag-f label{margin:0 0 2px}.ag-f span{font-size:13px}
.ag-hang{display:flex;align-items:center;gap:12px;margin-top:14px;padding-top:12px;border-top:1px solid var(--line)}
.ag-big{padding:12px 28px;font-size:15px}
.ag-disp{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:8px}
.ag-disp .btn{justify-content:center;padding:12px 8px}
.ag-msgs{display:flex;flex-wrap:wrap;gap:6px}
.ag-pad{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-top:8px}
.ag-pad button{padding:10px 0;font-size:16px;border:1px solid var(--line);border-radius:8px;background:var(--card2);color:var(--fg);cursor:pointer;font-family:inherit}
.ag-pad button:active{background:var(--pri);color:#fff}
.ag-single{max-width:760px;margin:0 auto}
@media(max-width:900px){.ag-wrap{grid-template-columns:minmax(0,1fr)}.ag-name{font-size:20px}}
.kpi-h{font-size:10.5px;color:var(--mut);margin-top:3px;line-height:1.25}
.kpi-d{font-size:10.5px;margin-top:3px;font-weight:600;color:var(--mut)}.kpi-d.good{color:#1c9e57}.kpi-d.bad{color:var(--bad)}
.rp-short{border-left:4px solid var(--pri);margin-bottom:12px}.rp-short-t{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--pri);margin-bottom:6px}
.rp-short ul{margin:0;padding-left:18px}.rp-short li{margin:3px 0;font-size:13px;line-height:1.45}

/* ---- live view ---- */
.rt-tiles{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:12px}
.rt-tile{background:var(--card);border-radius:12px;padding:12px 14px;box-shadow:var(--sh);border-top:4px solid var(--line)}
.rt-n{font-size:30px;font-weight:800;line-height:1.1}.rt-t{font-size:13px;font-weight:700;margin-top:2px}.rt-h{font-size:11px;color:var(--mut);margin-top:2px}
.rt-tile.talk{border-top-color:var(--ok)}.rt-tile.ivr{border-top-color:var(--info)}.rt-tile.dial{border-top-color:var(--warn)}.rt-tile.wait{border-top-color:var(--line)}.rt-tile.alert{border-top-color:var(--bad);background:rgba(234,84,85,.1)}
.rt-tile.ready{border-top-color:#2f6fe4}.rt-tile.wrap{border-top-color:#8b5cf6}.rt-tile.break{border-top-color:#ff7a3d}.rt-tile.total{border-top-color:var(--pri)}
.rt-legend{display:flex;gap:12px;flex-wrap:wrap;font-size:12px;margin-left:auto}.rt-legend span{display:inline-flex;align-items:center;gap:5px}
.rt-dot{width:10px;height:10px;border-radius:50%;display:inline-block;background:var(--mut)}
.rt-dot.ready,.rt-ag.ready{--c:#2f6fe4}.rt-dot.talk,.rt-ag.talk{--c:var(--ok)}.rt-dot.wrap,.rt-ag.wrap{--c:#8b5cf6}.rt-dot.break,.rt-ag.break{--c:#ff7a3d}.rt-dot.dial,.rt-ag.dial{--c:var(--info)}.rt-ag.conn{--c:var(--warn)}
.rt-dot{background:var(--c)}
.rt-alert{margin-bottom:12px;padding:10px 14px}.rt-alert.okay{border-left:4px solid var(--ok)}
.rt-msg{font-size:13px;padding:4px 0}.rt-msg.bad{color:var(--bad);font-weight:600}.rt-msg.warn{color:#c76a00;font-weight:600}.rt-msg.okay{color:#1c9e57;font-weight:600}
.rt-mid{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,1fr);gap:12px;align-items:start;margin-bottom:12px}.rt-mid>.card{margin:0}
.rt-agents{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:10px}
.rt-ag{border:1px solid var(--line);border-left:5px solid var(--c,var(--line));border-radius:10px;padding:9px 11px;background:var(--card2)}
.rt-ag-top{display:flex;justify-content:space-between;align-items:center;gap:6px}
.rt-ag-st{font-size:14px;font-weight:700;color:var(--c);margin-top:3px}.rt-ag-sub{font-size:11.5px;color:var(--mut);margin-top:1px}
.rt-camp{border:1px solid var(--line);border-radius:10px;padding:9px 11px;margin-bottom:8px;background:var(--card2)}.rt-camp-top{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:4px}
@media(max-width:900px){.rt-mid{grid-template-columns:minmax(0,1fr)}.rt-legend{margin-left:0}}

/* ---- live view v2: one row of counters, agent wall ---- */
.rt-tiles{grid-template-columns:repeat(8,minmax(0,1fr))!important;gap:8px!important;margin-bottom:10px!important}
.rt-tile{display:flex;align-items:baseline;gap:8px;padding:8px 10px!important;border-radius:10px!important;border-top-width:3px!important}
.rt-tile .rt-n{font-size:22px!important}.rt-tile .rt-t{font-size:11px!important;line-height:1.15;margin:0!important}
.rt-mid{grid-template-columns:minmax(0,1fr)!important}
.rt-wall{display:grid;grid-template-columns:repeat(auto-fill,minmax(132px,1fr));gap:8px;margin-top:10px}
.rt-w{position:relative;border-radius:9px;padding:7px 9px;border:1px solid var(--c,var(--line));background:color-mix(in srgb,var(--c,#999) 13%,var(--card));min-height:78px;overflow:hidden}
.rt-w::before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:var(--c,var(--line))}
.rt-w-top{display:flex;justify-content:space-between;align-items:center;gap:4px;padding-left:4px}.rt-w-top b{font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rt-x{border:0;background:transparent;color:var(--mut);font-size:15px;line-height:1;cursor:pointer;padding:0 2px}.rt-x:hover{color:var(--bad)}
.rt-w-st{font-size:11.5px;font-weight:700;color:var(--c);padding-left:4px;margin-top:2px}
.rt-w-time{font-size:17px;font-weight:800;padding-left:4px;line-height:1.2}
.rt-w-sub{font-size:10.5px;color:var(--mut);padding-left:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rt-w.talk{animation:rtpulse 2.4s ease-in-out infinite}.rt-w.long{box-shadow:0 0 0 2px rgba(255,159,67,.55)}
@keyframes rtpulse{50%{box-shadow:0 0 0 3px color-mix(in srgb,var(--c) 30%,transparent)}}
@media(max-width:1150px){.rt-tiles{grid-template-columns:repeat(4,minmax(0,1fr))!important}}
@media(max-width:560px){.rt-tiles{grid-template-columns:repeat(2,minmax(0,1fr))!important}.rt-wall{grid-template-columns:repeat(auto-fill,minmax(120px,1fr))}}
.rt-w.ready{--c:#2f6fe4}.rt-w.talk{--c:var(--ok)}.rt-w.wrap{--c:#8b5cf6}.rt-w.break{--c:#ff7a3d}.rt-w.dial{--c:var(--info)}.rt-w.conn{--c:var(--warn)}

/* ---- live view: campaigns as thin rows ---- */
.rt-crows{display:flex;flex-direction:column;gap:6px;margin-top:8px}
.rt-crow{display:grid;grid-template-columns:minmax(220px,2.2fr) repeat(9,minmax(52px,1fr));align-items:center;gap:6px;padding:6px 10px;border:1px solid var(--line);border-radius:9px;background:var(--card2)}
.rt-cname{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}.rt-cname b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rt-c{text-align:center;line-height:1.15}.rt-c small{display:block;font-size:10px;color:var(--mut);text-transform:uppercase;letter-spacing:.03em}.rt-c b{font-size:15px}
.rt-c b.ready{color:#2f6fe4}.rt-c b.talk{color:#1c9e57}.rt-c b.wrap{color:#8b5cf6}.rt-c b.break{color:#ff7a3d}
@media(max-width:900px){.rt-crow{grid-template-columns:repeat(5,minmax(0,1fr))}.rt-cname{grid-column:1/-1}}

/* ---- premium icons: lighter strokes, tinted rounded chips in the menu, softer buttons ---- */
.ic{stroke-width:1.75}
.side a.nl{gap:11px;padding:6px 10px;font-weight:550}
.side a.nl .ic{box-sizing:content-box;width:17px;height:17px;padding:6px;border-radius:9px;background:rgba(115,103,240,.12);color:var(--pri);transition:background .15s,color .15s,transform .15s}
.side a.nl:hover .ic{background:rgba(115,103,240,.22);transform:translateY(-1px)}
.side a.nl.on .ic{background:rgba(255,255,255,.24);color:#fff}
.btn .ic{width:15px;height:15px;stroke-width:2}
.btn.s .ic{width:14px;height:14px}
.top .btn .ic{width:17px;height:17px}

/* ---- agent wall v3: solid state colours, light -> dark with time, virtual agents ---- */
.rt-w{border-width:1px;transition:background .6s,color .6s}
.rt-w::before{display:none}
.rt-w .rt-w-st,.rt-w .rt-w-time,.rt-w .rt-w-top b{color:inherit}
.rt-w .rt-w-sub{color:inherit;opacity:.82}
.rt-w .rt-x{color:inherit;opacity:.7}
.rt-w.virt{border-style:dashed;border-color:rgba(0,0,0,.25)!important}
.rt-w.talk,.rt-w.virt{animation:none}
.rt-vt{display:inline-flex;align-items:center;gap:6px;font-size:12px;margin:0;color:var(--fg);cursor:pointer}
.rt-key{font-size:11px;color:var(--mut);margin-top:8px;display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.rt-key .k{padding:1px 8px;border-radius:8px;font-weight:600;color:#0f172a}
.rt-key .k.ready{background:#8ab4f8}.rt-key .k.talk{background:#6fdca2}.rt-key .k.wrap{background:#bfa9fb}.rt-key .k.break{background:#ffb454}.rt-key .k.dial{background:#74cdf6}

/* ---- agent wall v4: one thin line per agent ---- */
.rt-wall{grid-template-columns:repeat(auto-fill,minmax(400px,1fr))!important;gap:4px!important}
.rt-w{display:flex!important;align-items:center;gap:10px;min-height:0!important;padding:4px 30px 4px 10px!important;border-radius:7px!important;white-space:nowrap}
.rt-w-top{flex:0 0 138px;padding:0!important;min-width:0}
.rt-w-top b{font-size:12.5px}
.rt-w-st{flex:0 0 auto;min-width:92px;padding:0!important;margin:0!important;font-size:12px!important}
.rt-w-time{flex:0 0 auto;padding:0!important;font-size:13px!important;min-width:44px;font-variant-numeric:tabular-nums}
.rt-w-sub{flex:1 1 auto;min-width:0;padding:0!important;font-size:11.5px!important}
.rt-x{position:absolute;right:8px;top:50%;transform:translateY(-50%)}
@media(max-width:560px){.rt-wall{grid-template-columns:minmax(0,1fr)!important}.rt-w-top{flex-basis:110px}}

/* ---- live board ---- */
.rt-chips{display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin:0 0 10px}
.rt-chips .rt-legend{margin-left:auto}
.rt-board{padding:6px 8px}
.rt-b{display:grid;grid-template-columns:112px minmax(120px,1.2fr) 118px 50px minmax(110px,1fr) minmax(100px,1fr) minmax(170px,2fr) 62px 30px;gap:8px;align-items:center;padding:5px 10px;border-radius:7px;border:1px solid transparent;margin-bottom:3px;font-size:12.5px;cursor:pointer}
.rt-b>div{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.rt-bh{cursor:default;position:sticky;top:0;z-index:2;background:var(--card);margin-bottom:6px;border-bottom:1px solid var(--line);border-radius:0;font-size:11px;text-transform:uppercase;letter-spacing:.04em;font-weight:700;color:var(--mut)}
.rt-h-c{cursor:pointer;user-select:none}.rt-h-c:hover,.rt-h-c.on{color:var(--pri)}
.rt-b .c-status b{font-weight:800}.rt-b .c-time{font-weight:800;font-variant-numeric:tabular-nums}
.rt-dir{font-size:10px;font-weight:800;padding:1px 6px;border-radius:6px;background:rgba(0,0,0,.18)}
.rt-bh .rt-dir{display:none}
.rt-b .rt-x{position:static;transform:none;font-size:14px}
.rt-b.px:hover{filter:brightness(.96)}
.rt-notes{padding:6px 12px;margin-bottom:10px}
.rt-note{display:flex;align-items:center;gap:8px;font-size:12.5px;padding:3px 0;line-height:1.3}
.rt-note i{width:8px;height:8px;border-radius:50%;flex:none;background:var(--mut)}
.rt-note span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rt-note.bad i{background:var(--bad)}.rt-note.bad{color:var(--bad);font-weight:600}
.rt-note.warn i{background:#ff9f43}.rt-note.warn{color:#c76a00;font-weight:600}
.rt-note.info i{background:#2f6fe4}.rt-note.info{color:var(--fg)}
.rt-note.okay i{background:var(--ok)}.rt-note.okay{color:#1c9e57;font-weight:600}
.rt-note.go{cursor:pointer}.rt-note.go:hover span{text-decoration:underline}
.rt-more{border:0;background:none;color:var(--pri);font:inherit;font-size:12px;font-weight:600;cursor:pointer;padding:2px 0 0 16px}
.rt-wall .rt-w{cursor:pointer}
.rt-wall.tiles{grid-template-columns:repeat(auto-fill,minmax(132px,1fr))!important;gap:8px!important}
.rt-wall.tiles .rt-w{display:block!important;min-height:78px!important;padding:7px 9px!important;white-space:normal}
.rt-wall.tiles .rt-w-top{padding:0 0 2px!important}.rt-wall.tiles .rt-w-time{font-size:17px!important}.rt-wall.tiles .rt-w-sub{white-space:nowrap}
@media(max-width:1100px){.rt-b{grid-template-columns:100px minmax(110px,1.2fr) 48px minmax(110px,1fr) minmax(90px,1fr) 60px 28px}.rt-b .c-type,.rt-b .c-detail{display:none}}
@media(max-width:640px){.rt-b{grid-template-columns:88px minmax(90px,1fr) 56px 26px}.rt-b .c-dir,.rt-b .c-number,.rt-b .c-campaign,.rt-b .c-type,.rt-b .c-detail{display:none}}

/* ---- roles & rights ---- */
.rl-wrap{display:grid;grid-template-columns:240px minmax(0,1fr);gap:14px;align-items:start}
.rl-left{position:sticky;top:70px}
.rl-item{display:block;width:100%;text-align:left;padding:9px 11px;margin-bottom:5px;border:1px solid var(--line);border-radius:10px;background:transparent;color:var(--fg);cursor:pointer;font:inherit}
.rl-item:hover{background:var(--card2)}.rl-item.on{border-color:var(--pri);background:rgba(115,103,240,.12)}
.rl-item-top{display:flex;justify-content:space-between;align-items:center;gap:6px;margin-bottom:2px}
.rl-help p{margin:4px 0 0}
.rl-right>.card{margin-bottom:12px}
.rl-head-top{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap}
.rl-head-r{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.rl-presets{display:flex;gap:6px;align-items:center;flex-wrap:wrap;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}
.rl-count{font-size:12px;color:var(--mut);margin-top:8px}.rl-count b{color:var(--pri);font-size:14px}
.rl-menu{padding:10px 14px}.rl-menu-list{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.rl-m{font-size:11.5px;padding:2px 10px;border-radius:12px;background:rgba(115,103,240,.13);color:var(--pri);font-weight:600}
.rl-sec{padding:8px 14px 6px}
.rl-sec-t{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--pri);padding:4px 0 6px;border-bottom:1px solid var(--line);margin-bottom:4px}
.rl-row{display:grid;grid-template-columns:minmax(150px,230px) minmax(0,1fr) auto 42px;gap:10px;align-items:center;padding:8px 0;border-bottom:1px solid var(--line)}
.rl-row:last-child{border-bottom:0}
.rl-name b{font-size:13px}.rl-name .sm{line-height:1.25}
.rl-chips{display:flex;flex-wrap:wrap;gap:6px}
.rl-chip{border:1px solid var(--line);background:var(--card2);color:var(--fg);border-radius:16px;padding:4px 12px;font:inherit;font-size:12px;cursor:pointer;transition:background .12s,border-color .12s}
.rl-chip:hover{border-color:var(--pri)}
.rl-chip.on{background:var(--pri);border-color:var(--pri);color:#fff;font-weight:600}
.rl-chip.lock{cursor:default;opacity:.75}.rl-chip.lock:hover{border-color:var(--line)}.rl-chip.on.lock:hover{border-color:var(--pri)}
.rl-chip:disabled:not(.on){opacity:.45}
.rl-link{border:0;background:none;color:var(--pri);font:inherit;font-size:12px;font-weight:600;cursor:pointer;padding:0}
.rl-all{white-space:nowrap}
.rl-on{font-size:11px;font-weight:700;text-align:right;color:var(--mut)}.rl-on.part{color:#c76a00}.rl-on.full{color:#1c9e57}
@media(max-width:900px){.rl-wrap{grid-template-columns:minmax(0,1fr)}.rl-left{position:static}.rl-row{grid-template-columns:minmax(0,1fr) auto}.rl-chips{grid-column:1/-1}.rl-on{display:none}}

/* ---- agent scripts ---- */
.script{font-size:14px;line-height:1.55}
.sc-h{font-size:15px;font-weight:800;color:var(--pri);margin:8px 0 3px}
.sc-p{margin:2px 0}.sc-gap{height:8px}
.sc-li{display:flex;gap:8px;margin:2px 0 2px 4px}.sc-li i{width:6px;height:6px;border-radius:50%;background:var(--pri);margin-top:8px;flex:none}
.sc-var{font-weight:700;background:rgba(115,103,240,.14);padding:0 5px;border-radius:5px}
.sc-var.empty{color:var(--mut);font-weight:400;background:rgba(150,150,150,.15)}
.sc-card{border-left:4px solid var(--pri)}
.sc-tabs{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 8px}
.sc-body{max-height:340px;overflow:auto;padding-right:6px}
.sc-ed{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1fr);gap:14px}
.sc-ed textarea{min-height:300px;font-family:inherit;line-height:1.5}
.sc-fields{display:flex;gap:5px;flex-wrap:wrap;margin:6px 0}
.sc-prev{border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:var(--card2);min-height:300px;overflow:auto}
@media(max-width:900px){.sc-ed{grid-template-columns:minmax(0,1fr)}}

/* ---- footer in one line, sidebar slot for the agent dialpad ---- */
.pfoot{margin-top:auto;padding:10px 20px;border-top:1px solid var(--line);background:var(--card);font-size:11.5px;color:var(--mut);text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.side-extra{border-top:1px solid var(--line);padding:0}
.side-extra:empty{display:none}
.sx{padding:10px 12px}
.sx-t{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.07em;color:var(--mut);margin-bottom:6px}
.sx input{width:100%}
.sx .ag-pad{margin-top:6px}
.sx-hint{font-size:11px;color:var(--mut);margin-top:6px;line-height:1.3}

/* ---- agent screen v3: tabs, customer form ---- */
.ag-tabs{display:flex;gap:6px;align-items:center}
.ag-save{display:flex;align-items:center;gap:10px;margin-top:12px}
.ag-cust .ag-grid{grid-template-columns:repeat(auto-fill,minmax(170px,1fr))}
.ag-cust input,.ag-cust select,.ag-cust textarea{width:100%}

/* ---- call backs ---- */
.cb-row{border:1px solid var(--line);border-radius:10px;padding:8px 10px;margin-bottom:8px;background:var(--card2)}.cb-row.late{border-color:var(--bad)}
.cb-t{display:flex;gap:8px;align-items:center}
.cb-pop{position:fixed;right:16px;bottom:48px;width:300px;z-index:90;background:var(--card);border:1px solid var(--pri);border-left:5px solid var(--pri);border-radius:12px;padding:12px 14px;box-shadow:0 10px 30px rgba(0,0,0,.3);font-size:13px}
.cb-pop.now{border-color:var(--bad);animation:rtpulse 1.2s ease-in-out infinite;--c:var(--bad)}
.cb-pop b{display:block;font-size:14px;margin-bottom:3px}

/* classic view: the whole row is coloured */
.rt-tr{cursor:pointer}
.rt-tr td{background:transparent!important;color:inherit!important;border-color:rgba(0,0,0,.08)!important}
.rt-tr .rt-dir{background:rgba(0,0,0,.18)}
.rt-tr:hover{filter:brightness(.96)}

/* ---- agent screen v4: menu widgets, information / script tabs, result on the right, phone friendly ---- */
.side nav{flex:0 1 auto}
.side-extra{flex:1 1 auto;min-height:0;overflow:auto}
.sx .kpis{grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:6px!important;margin:0!important}
.sx .kpi{padding:6px 6px 6px 8px!important}.sx .kpi b{font-size:15px!important}.sx .kpi small{font-size:9px!important}
.sx-cb .cb-row{padding:6px 8px;margin-bottom:6px}
.ag-wrap{grid-template-columns:minmax(0,1.45fr) minmax(320px,1fr)!important}
.ag-wrap.one{grid-template-columns:minmax(0,1fr)!important}
.ag-ctabs{display:flex;gap:6px;margin:10px 0 8px;padding-bottom:8px;border-bottom:1px solid var(--line)}
.ag-info{max-height:calc(100vh - 340px);min-height:120px;overflow:auto;padding-right:4px}
.ag-info .sc-body{max-height:none}
.ag-result .ag-disp{grid-template-columns:repeat(auto-fill,minmax(130px,1fr))}
@media(max-width:900px){
  .ag-wrap,.ag-wrap.one{grid-template-columns:minmax(0,1fr)!important}
  .ag-info{max-height:none;overflow:visible}
  .ag-bar{padding:10px 12px}.ag-bar-r{width:100%}.ag-tabs{order:3;width:100%}
  .ag-hang{position:sticky;bottom:0;z-index:6;background:var(--card);margin:12px -14px -14px;padding:10px 14px;border-top:1px solid var(--line);box-shadow:0 -6px 14px rgba(0,0,0,.08)}
  .ag-big{flex:1;justify-content:center;min-height:46px}
  .ag-result .ag-disp,.ag-disp{grid-template-columns:repeat(2,minmax(0,1fr))}
  .ag-disp .btn{min-height:46px}
  .ag-cust .ag-grid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr))}
  .ag-name{font-size:20px}.ag-clock{font-size:18px}
  .cb-pop{left:8px;right:8px;width:auto;bottom:12px}
  .ag-login{margin:8px auto}.ag-camps{grid-template-columns:1fr 1fr}
  .pfoot{white-space:normal;padding:8px 12px}
}

/* ---- phone pill in the top bar, a Ready button that is easy to see ---- */
.top-phone:empty{display:none}
.tp{display:inline-flex;align-items:center;gap:6px;padding:4px 11px;border-radius:14px;font-size:11.5px;font-weight:700;border:1px solid transparent;white-space:nowrap}
.tp i{width:8px;height:8px;border-radius:50%;background:currentColor}
.tp.ok{background:rgba(40,199,111,.14);color:#1c9e57;border-color:rgba(40,199,111,.4)}
.tp.ok i{box-shadow:0 0 0 0 rgba(40,199,111,.6);animation:agp 1.8s infinite}
.tp.warn{background:rgba(255,159,67,.15);color:#c76a00;border-color:rgba(255,159,67,.45)}
.tp.bad{background:rgba(234,84,85,.13);color:var(--bad);border-color:rgba(234,84,85,.45)}
.ag-ready{background:linear-gradient(120deg,#1fb866,#28c76f)!important;color:#fff!important;border:0!important;font-weight:800;padding:10px 20px;font-size:14px;box-shadow:0 0 0 0 rgba(40,199,111,.7);animation:readyp 1.6s infinite}
@keyframes readyp{70%{box-shadow:0 0 0 12px rgba(40,199,111,0)}100%{box-shadow:0 0 0 0 rgba(40,199,111,0)}}
.ag-ready-side{width:100%;justify-content:flex-start;gap:10px;text-align:left;padding:10px 14px}
.ag-ready-side span{display:flex;flex-direction:column;line-height:1.15;font-size:15px}
.ag-ready-side small{font-size:10.5px;font-weight:500;opacity:.9}
.ag-ready-on{border:1px solid rgba(40,199,111,.5);background:rgba(40,199,111,.1);border-radius:10px;padding:8px 10px}
.ag-ready-on b{color:#1c9e57;display:block;font-size:13px}.ag-ready-on small{display:block;color:var(--mut);font-size:11px;margin-bottom:6px}
@media(max-width:900px){.tp{padding:3px 8px;font-size:10.5px}.top .me .hide-m{display:none}}
.chip.late{border-color:var(--bad);color:var(--bad)}.chip.late.on{background:var(--bad);color:#fff}
.ag-tabs{flex-wrap:wrap}

/* ---- licence ---- */
.lic-banner{display:flex;gap:12px;align-items:center;justify-content:center;flex-wrap:wrap;padding:7px 16px;background:#fff4e0;color:#8a5200;font-size:12.5px;font-weight:600;border-bottom:1px solid #ffd9a0}
.lic-banner.bad{background:#fde8e8;color:#b01e1e;border-color:#f5b5b5}
.lic-banner .btn{padding:3px 12px}

/* demo machine: a small note in the corner */
.demo-pill{position:fixed;left:10px;bottom:10px;z-index:9999;background:#111827;color:#fff;font:600 11px/1 system-ui,sans-serif;padding:7px 11px;border-radius:999px;text-decoration:none;opacity:.88;letter-spacing:.2px}.demo-pill:hover{opacity:1}

/* AI agent screens */
.ai-cols{display:grid;gap:14px;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr);align-items:start}@media(max-width:1000px){.ai-cols{grid-template-columns:1fr}}
.ai-log{display:flex;flex-direction:column;gap:8px;max-height:430px;overflow:auto;padding:4px 2px}
.ai-msg{max-width:88%;padding:8px 11px;border-radius:12px;font-size:13px;line-height:1.45;background:var(--soft,#f1f2f8);align-self:flex-start;white-space:pre-wrap}
.ai-msg.me{align-self:flex-end;background:var(--pri,#6c5ce7);color:#fff}.ai-msg.me .mut{color:#e7e4ff}
.ai-note{align-self:center;color:var(--mut,#6b7280);font-style:italic;padding:2px 8px}

/* the menu shows its scroll bar only while it is scrolled or pointed at */
.side nav{position:relative;scrollbar-width:thin;scrollbar-color:transparent transparent}
.side nav:hover,.side nav.scrolling{scrollbar-color:rgba(115,103,240,.5) transparent}
.side nav::-webkit-scrollbar{width:6px}
.side nav::-webkit-scrollbar-thumb{background:transparent;border-radius:6px}
.side nav:hover::-webkit-scrollbar-thumb,.side nav.scrolling::-webkit-scrollbar-thumb{background:rgba(115,103,240,.5)}